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Cost & Benefit Analysis

Household goods moving suppliers should be subject to regular review where cost and service are examined. Once the cost and value of the service have been established, the supplier’s service delivery model should be interrogated. This is where quality and expertise should be expected to combine to offer a responsive and fluid experience for both client and assignee.

Icon Moving Services’ close knowledge of the moving industry enables us to examine your existing solutions against industry best practice and emerging services and technologies.

A key focus should be on the number and value of client and assignee “touch points”, i.e. where the mover, client and assignee share information. These should be readily apparent prior to assignment commencing and throughout the moving process, culminating with assignee feedback post-relocation. The corporate mover should drive this process, so lessening the need for Human Resources to intervene and mediate. Setting Key Performance Indicators alongside your moving supplier will assist in measuring and assessing the efficacy of the service. Icon Moving Services can propose and independently evaluate a suite of such measurables, closely targeted to your business needs.

Value for money is a significant driver in selecting and maintaining moving services suppliers. Whilst cost is a significant factor in choosing a supplier, it is surprising to note that it is rarely examined again in the life of a service contract. The inevitable result of this is “price creep” throughout the life of the contract. With Icon Moving Services’ unparalleled knowledge of and access to the moving industry we are ideally placed to perform impartial benchmarking tests on your behalf. We can also verify the nature and level of component cost increases, to ensure that these are in-line with industry norms.

For more information or to discuss your needs please contact us

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